Shipping policy
At Bistro Life Ltd, we are committed to delivering your orders quickly, safely, and always with free shipping. Please read the details below to understand our shipping process.
1. Shipping Locations
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We ship exclusively within the United Kingdom.
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All prices on our website include applicable taxes.
2. Shipping Costs
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Shipping is always free for all orders, regardless of order size or value.
3. Order Processing
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Orders are typically processed within 1–2 business days (Monday to Friday).
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Orders placed on weekends or UK public holidays will be processed the next business day.
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Once your order is shipped, you will receive a shipping confirmation email with tracking information (where available).
4. Delivery Times
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Standard delivery usually takes 3–5 business days after processing.
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Delivery times may vary depending on your location, courier schedules, and external factors beyond our control.
5. Tracking Your Order
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If your order is shipped with a tracking option, you will receive a tracking number by email.
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You can use this number to monitor your package’s progress directly with the courier.
6. Shipping Issues
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If your order is lost, delayed, or damaged during shipping, please contact our customer support team immediately:
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Email: support@bistrolife.com
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Phone: +44 7537 187250
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We will work with the courier to resolve any issues and ensure your order reaches you safely.
7. Shipping & Risk
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The risk of loss and title for products passes to you upon delivery.
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Please inspect your package upon arrival. If there are any issues, contact us immediately so we can assist.
8. Contact Us
For questions regarding shipping or your order:
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Company Name: Bistro Life Ltd
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Address: Thorney Lanes, Burton-on-Trent, DE13 8QT, United Kingdom
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Phone: +44 7537 187250
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Email: support@bistrolife.com